Frequently asked questions
Do you offer Discounts?
Yes! For bulk orders over 50 items :)
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Please note that products that are personalised - we are unable to offer refunds once the production process has commenced unless the mistake was an error on our part. For non-personalised products, if the item is not as described or doesn’t meet the purpose it is intended for we will gladly offer a refund or exchange.
You have 30 days from the date of purchase to initiate a return/exchange.
Are any purchases final sale?
We are unable to accept returns on certain items. Once a product has print or embroidery
When will I get my order?
Production time varies by the production process used and the type of item that you purchased.
Estimates of production times are provided below:
- Stock Orders: Dispatched next day
- Embroidery Products: 5-10 working days
- Printed Products: 10-15 working days
The above turn around times are estimates only. Please let us know if you need your order urgently and we will let you know if we can meet your deadline. In 99% of cases the answer is yes.
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.